Privacy Policy

1. Introduction

Welcome to Neon Leaf's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our website and services.

At Neon Leaf, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy applies to information we collect through our website, in email, or other electronic communications.

2. Information We Collect

We may collect several different types of information for various purposes to provide and improve our service to you:

2.1. Personal Information

When you interact with our website, we may collect the following personal information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information

2.2. Usage Data

We may also collect information on how the website is accessed and used. This may include:

• Your computer's Internet Protocol address (IP address)
• Browser type and version
• Pages of our website that you visit
• Time and date of your visit
• Time spent on pages
• Other diagnostic data

2.3. Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our website. Cookies are files with a small amount of data that may include an anonymous unique identifier.

For more information on how we use cookies, please see our Cookie Policy.

3. How We Use Your Information

Neon Leaf uses the collected data for various purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To allow you to participate in interactive features of our website
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent, and address technical issues
• To process and deliver orders
• To send you marketing communications (with your consent)

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests, such as managing our business, providing our services, and marketing our products, provided that these interests are not overridden by your rights and freedoms.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given us consent to process your personal data for specific purposes.

5. Data Retention

Neon Leaf will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Data Transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Neon Leaf will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our service does not address anyone under the age of 16 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +44 20 7123 4567
• By mail: Data Protection Officer, Neon Leaf, 42 Botanical Way, London, SW1A 1AA, United Kingdom